FAQ

Contact us if you have a question not addressed below.

Privacy Policy

Site Security

Our site is a secure site and uses https to ensure communications are encrypted.

We also provide secure shopping with Mal’s e-commerce shopping cart and Paypal.

Credit card information is only passed through the Paypal system and is not stored or collected by Diatrope Books.

Paypal accepts Visa, Master Card, American Express, and Discover and does not require an account to a send payment for an order

Customer Information

We do not share or market information about our customers with anyone.

Methods of payment

We only accept Paypal payments.

Artwork Sales

If you are interested in purchasing artwork, please feel free to contact us for more images. We are also happy to discuss framing options at an additional charge for pieces that are listed as unframed. Please contact us to initiate a discussion.

Placing an Order

Please do not update and thus order more than one of the product when placing your order. We generally only have one item for all of the books and other items we sell. If there is an over-order, our policy is to ship the one item we have in our inventory and to issue a refund for any overpayment.

Shipping Rates and Policies

Our shipping rates are based on United States Post Office (USPS) rates and are computed during the checkout process.

Standard book orders within the United States are shipped via Media Mail and usually arrive in 3-14 days. Artwork may ship using UPS, and generally will take about a week or two to reach customers in the United States.

Priority mail within the United States is quicker. These packages generally arrive within a 3-8 days.

International mail delivery fluctuates, with priority mail offering the quickest option. Delivery could take as long as 30-90 days to some countries.

After shipment, we send a Delivery Confirmation email and tracking number.

Orders to California are taxed during checkout.

We may contact you and request additional postage on heavy artwork orders.

Refunds

FULL Refunds:

All books are returnable for a full refund if the book does not match the posted description. A full refund includes the purchase price and all shipping charges.

All books qualify for a full refund if the order is cancelled before shipment commences.

In the unlikely case in which a book is not received, we will issue a refund for up to 60 days after the book was shipped.

PARTIAL Refunds:

Returns initiated when the buyer decides the book is not of interest are eligible for a partial return for up to 30 days.

The buyer is responsible for shipping fees for the return as well as the shipment costs paid to fulfill the order.

Artwork is refundable minus a 20% re-stocking fee, assuming that it is returned undamaged and that we are notified of the return within 30 days of receipt of the item. We do not cover return shipping costs. We are also unable to refund any framing charges incurred.

How the Shopping Cart works:

You can view and/or change the items in your shopping cart at any time by clicking the Shopping Cart tab at the top of each page.

With the shopping cart you can proceed to Paypal checkout, remove items from the cart, or return to shopping.

The cart will recalculate if you add or remove items.

Privacy Policy

All books and artworks are subject to prior sale.

Contact us if you have a question not addressed above.